Privacy Policy

Last Updated: Jan 6, 2025

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1. Introduction

This Privacy Policy explains how Cronacl ("we," "us," or "our") collects, uses, discloses, transfers, and safeguards your information when you use our AI platform and related services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our platform.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information:

Account Information

  • Name
  • Email address
  • Password
  • Business information
  • Billing information

Content and Data

  • Documents uploaded to the platform
  • Data provided through integrations
  • Custom tools and agents created
  • Usage patterns and preferences

2.2 Information Automatically Collected

When you access our platform, we may automatically collect:

  • Device information
  • IP addresses
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Features used
  • System logs

2.3 Google User Data

When you connect your Google account to our Services, we may collect and process certain Google user data, including but not limited to:

  • Google account profile information
  • Google Calendar data
  • Google Drive files and metadata
  • Gmail data
  • Google People/Contacts information

3. Use of Your Information

3.1 Business Purposes

We use the collected information for various business purposes, including:

  • Providing and maintaining our platform services
  • Improving our platform and user experience
  • Developing new features and services
  • Processing your transactions
  • Managing your account
  • Responding to your inquiries
  • Sending you technical notices and updates
  • Preventing fraud and abuse

3.2 Platform Functionality

Your information is used to:

  • Operate AI models and services
  • Process and analyze your data
  • Provide integration services
  • Maintain security and performance
  • Generate analytics and insights

3.3 Enterprise AI Model Usage

For Enterprise customers:

  • No customer data is used for general model training
  • Custom model fine-tuning is available upon request
  • Dedicated model instances can be deployed
  • All model operations occur within customer-specified environments
  • Data isolation is strictly maintained

3.4 Non-Enterprise Services

For non-Enterprise customers:

  • We use aggregated, anonymized usage data to improve platform performance
  • No sensitive or personal information is used for model training
  • All data processing adheres to strict privacy and security standards
  • Customers can opt-out of non-essential data usage
  • Individual customer data remains isolated and protected

3.5 Google User Data

We use Google user data solely for the following purposes:

  • To provide the specific functionality requested by you within our Services
  • To integrate with Google services as explicitly authorized by you
  • To perform the specific tasks you have requested through our platform
  • To enhance your experience with our Services based on your preferences

4. Data Storage and Security

4.1 Data Storage

  • All data is stored using industry-standard encryption
  • Customer data is logically separated
  • Regular backups are performed
  • Data retention policies are enforced

4.2 Security Measures

We implement appropriate technical and organizational security measures, including:

  • End-to-end encryption
  • Access controls
  • Regular security audits
  • Employee training
  • Incident response procedures
  • Network monitoring

5. Sharing, Transfer, and Disclosure of Your Information

5.1 Service Providers

We may share your information, including Google user data, with third-party service providers that perform services on our behalf, including:

  • Cloud storage providers
  • Analytics providers
  • Payment processors
  • Customer support services
  • Email service providers

These service providers are contractually obligated to use your information solely to provide services to us and in accordance with this Privacy Policy. They are prohibited from using or disclosing your information for any other purpose.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your information, including Google user data, if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  • Enforce our Terms of Service
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of users of the Services or the public
  • Protect against legal liability

5.4 With Your Consent

We may share your information, including Google user data, with third parties when you have given us your consent to do so. We will obtain your explicit consent before sharing any sensitive personal information.

5.5 Google User Data Specific Disclosures

We will not share, transfer, or disclose Google user data with third parties except in the following limited circumstances:

  • With service providers who are necessary to provide the functionality you have requested
  • As required by applicable law, regulation, legal process, or governmental request
  • To protect the rights, property, or safety of Cronacl, our users, or the public
  • With your explicit consent for specific sharing purposes

We will never sell Google user data to third parties or use it for advertising purposes.

5.6 International Transfers

Your information, including Google user data, may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Your Rights and Choices

6.1 Account Information

You can review and change your personal information by logging into your account and visiting your account settings page. You may also send us an email at privacy@cronacl.com to request access to, correct, or delete any personal information that you have provided to us.

6.2 Google User Data

You can revoke our access to your Google user data at any time by:

Upon revocation of access, we will stop collecting any new Google user data. We will delete your Google user data from our active systems within 30 days, except where we are required to retain the data to comply with legal obligations, resolve disputes, or enforce our agreements.

6.3 Communication Preferences

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6.4 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

7. Data Retention

We will retain your information, including Google user data, only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

8. Children's Privacy

Our Services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Cronacl
Email: privacy@cronacl.com
Website: https://cronacl.com/contact

10. California Privacy Rights

If you are a California resident, you may have additional rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please see our California Privacy Rights section below.

11. European Union Data Protection

If you are a resident of the European Union, you have certain data protection rights under the General Data Protection Regulation (GDPR). For more information about these rights and how to exercise them, please see our EU Data Protection section below.

12. Google API Services User Data Policy Compliance

Cronacl's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We access, use, store, and share Google user data according to the following principles:

  • We only request access to the Google user data that is necessary for the functionality of our Services
  • We use Google user data only for the purposes described in this Privacy Policy and as authorized by you
  • We do not sell Google user data or use it for advertising purposes
  • We provide clear and prominent disclosure of how we use Google user data
  • We maintain appropriate security measures to protect Google user data
  • We delete Google user data when it is no longer needed for the purposes for which it was collected
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